Reptile Couriers - How do they work?
This article is intended to provide information for customers who have bought geckos from us specifically, other breeders may have different policies and ways of working, so ensure you check with your breeder if in doubt.
This article only applies to our customers within Mainland England, Scotland and Wales. Outside of these regions different policies apply so get in touch for more information.
Once you have reserved a gecko from us, we require full payment before booking them onto the courier. The deadline for this is usually the 10th of each month, so if you want a gecko to be shipped in January, you need to ensure your invoice is fully paid by the 10th of January.
In the UK we can't ship geckos in the post or via normal couriers like our US counterparts, we have to go through DEFRA licenced couriers who do monthly or bimonthly runs where every animal is delivered over the space of a week or so.
We primarily use Reptimove for our deliveries, who do runs at the end of each month. If you are within 200 miles of London delivery costs £45, and customers based further away pay a little more.
Once you are fully paid up, we will book you onto the run of the month of your choosing. We require your full name, address, and phone number for the booking.
A few days before the run begins you will receive a text from the courier with a date and time at which your gecko will be delivered. Unfortunately, the date and time and unnegotiable and cannot be altered. If you can not be in for the delivery, and cannot arrange for somebody else to be in please contact us ASAP and we will postpone your delivery for the following month.
Ensure your setup is up and running for at least a week before your gecko's arrival, allowing you to see that everything is working and that the enclosure will be warm and ready for your little one.
On the day of arrival keep an eye on your phone in case the courier texts to say they are running early or late.
When your gecko arrives, pop them straight into their new home and don't handle them for at least 2 weeks, or until they are eating, pooping and exploring regularly (whichever is longer!).
Keep us updated on how your gecko settles in and feel free to contact us with questions, photos and videos of your little one as they grow!